Data & deletion

Delete information stored on your device

You can remove local Modiari information in several ways, depending on what you want to remove:

• delete individual lesions or photographs using the app's available deletion controls;
• where Trash is available, permanently delete items after the restore period or according to the controls shown in the app;
• use your device's application settings to clear Modiari app data, where supported; or
• uninstall Modiari to remove the app and locally stored app data, subject to operating-system or cloud backups you have enabled.

Information that Luminous may hold

Luminous may hold information if you have deliberately used an online Modiari service, such as Ask Luminous, a referral or premium entitlement service, purchase verification, support, or another online feature. This may include contact details you supplied, selected images you submitted, consultation records, entitlement records, transaction references or technical security logs.

Request deletion of information held by Luminous

To request deletion, email us using the button below. Please include enough information for us to identify the relevant Modiari record, such as the email address used for an Ask Luminous request, a request reference, or other reference shown in the app. Do not email your app security pattern or backup recovery code.

What happens after a request

We may need to verify your identity before deleting identifiable information. We will delete or de-identify information that we are permitted to remove and explain if any information must be retained because of legal, health-record, taxation, fraud-prevention, dispute-resolution or other legitimate obligations.

Premium, referral and purchase records

Some entitlement or purchase-verification records may be necessary to maintain purchase history, prevent fraud, restore an entitlement or meet accounting obligations. Where such information cannot be immediately deleted, we will explain the applicable limitation where reasonably required.

No general cloud account is required for the core diary

Modiari's core local diary can be used without creating a general cloud diary account. A local security pattern protects access to the app on the device; that pattern is not a remote Luminous account password.

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